Terms of Service

Service Scope

loccitaneflashsale.com  is an online discount e-commerce platform specializing in natural beauty products originating from Southern France. Our core services include the curation, sale, and global distribution of authentic skincare, body care, hand care, and targeted treatment products, along with customer support, order fulfillment, and post-purchase assistance. We operate as an independent outlet retailer, not as an authorized reseller representative of the brands we carry, and our services are designed to make premium French beauty accessible at reduced price points.

Service Modifications

We continuously work to improve our platform and services. We reserve the right to modify, suspend, or discontinue any part of our service at any time, including adding or removing product categories, adjusting shipping timelines, updating return windows, or changing payment methods. Material changes that affect your existing orders or active returns will be communicated via email or prominent site notices. Minor updates (such as adding new product filters or improving site speed) may be implemented without prior notice.

Platform Responsibilities

Our primary responsibilities to you include:

• Ensuring all products sold on our platform are authentic and compliant with safety regulations

• Processing orders accurately and shipping them within the stated 1–3 business day window

• Providing clear, timely communication about order status, shipping updates, and policy changes

• Honoring our 60-day return window and processing refunds within 5–10 business days of receiving returned items

• Protecting your personal information in accordance with our Privacy Policy

User Obligations

By using our services, you agree to:

• Provide accurate, complete information when placing orders or creating an account

• Ensure that your payment method is valid and that you are authorized to use it

• Inspect your order promptly upon delivery and report any issues within 60 days

• Comply with all applicable local laws regarding the import, use, and storage of cosmetic products

• Use our platform in accordance with our Terms of Use and all applicable regulations

Dispute Resolution

In the event of a dispute arising from your use of our services, we encourage you to first contact our support team at support@loccitaneflashsale.com  to seek a voluntary resolution. Most issues can be resolved quickly through direct communication. If a dispute cannot be resolved informally, both parties agree to pursue mediation through a neutral third-party mediator before initiating formal legal proceedings.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, legal requirements, or platform features. Updated terms will be posted on this page with a revised effective date. Your continued use of loccitaneflashsale.com  after changes are posted constitutes your acceptance of the updated terms. We recommend reviewing these terms periodically to stay informed of your rights and obligations.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Terms of Purchase, and other policies posted on loccitaneflashsale.com , constitute the entire agreement between you and our platform regarding your use of our services. They supersede any prior oral or written agreements, representations, or understandings.

For questions about our services or these terms, contact info@loccitaneflashsale.com  or explore our full resource center at loccitaneflashsale.com